Astound Window Cleaning Division
Our efficient and experienced project planning team alongside our state-of-the-art management system and lean working processes means we can always find the right team for the job and guarantee high quality services at competitive rates. Our working processes are structured to ensure that the solutions we offer give full consideration to health and safety requirements that safeguard our workforce and help our clients to meet their duty of care under UK Health and Safety laws. Learn more about Astound Window Cleaning
Astound has a quality management system that encompasses all aspects of the services we deliver. We recognise the importance of developing and maintaining quality standards throughout the organisation and as a result have been awarded a gold standard as part of our responsible business award and are currently working toward ISO9001.
Project planning team
Our project planning team are trained in our systems and processes and work alongside our qualified health and safety advisor and chartered consultant to promote a strong safety culture and safe working practices.
Our ongoing improvement is based on live customer feedback, collected through multiple channels and collated in an online management tool which ensures accurate reporting and visibility. These results are used in ongoing quality development and ensure you receive the highest quality of work every time.
Health and safety
We are committed to ensure compliance with UK Health and Safety law. We have an in-house Health and Safety advisor and access to a chartered CMIOSH consultant. All of our workforce and specialists are strictly vetted and monitored for their compliance.
Astound secures discounted rates and regularly benchmarks price and quality from our preferred suppliers so that clients pay the rate for the job, while enjoying the security of a professionally managed, excellent quality solution that will be delivered safely, on time and within budget. We aim to use local tradespeople who are proven experts within their field.
Astound invests in our workforce and our supply chain through training and upskilling –supporting people so we can deliver the highest standards of quality, codes of conduct and health and safety, even within the smallest of teams.
Our award winning computer systems have been customised to follow a unique process that Astound have developed. Every stage of the project is recorded and communicated through one system, giving you as the customer full visibility and control throughout the project process. All of this is 'Cloud' based and 100% secure.
We communicate resolutions and improvements to customers and we focus on our weaknesses and embrace change so that we’re constantly improving.
We do things differently
SYSTEMS – Our award winning computer systems have been customised to follow a unique process that Astound have developed. Every stage of the project is recorded and communicated through one system, giving you the customer full visibility and control throughout the project process. Everything is secure and cloud based to give 100% availability and uninterrupted continuity of service.
SAFETY – We monitor and review our health and safety performance for each service using a variety of methods, including customer feedback. We have a strict pre-qualification process to ensure that our workforce is trained, competent and compliant with uk health and safety legislation. Our systems and processes are designed in a way to maintain a full audit trail and ensure a consistent approach to compliance and risk. You can feel confident when appointing Astound that the solutions we offer will aim to help you the customer to meet your ‘duty of care’ under UK health and safety law.
LIVE FEEDBACK – Our ongoing improvement is based on live customer feedback, collected through multiple channels and collated in an online management tool which ensures accurate reporting and visibility. These results are used in ongoing quality development and ensure you receive the highest quality of work every time.
CUSTOMER SERVICE – We invest in training and upskilling our staff so you feel confident that each of your requests will be handled professionally and effectively. The whole Astound team take care and pride in working closely together, therefore whoever you speak to has secure access to your information and understands your needs and requirements at the time of your call; there’s no need for someone to call you back.